Piere Pavel Pandean

UX and Service Designer

me

Experience

June 2025

— August 2025

SCAD X Youtube

Led a UX study on how users verify information and assess credibility on YouTube. Managed a cross-functional team through research, usability testing, and synthesis of over 250 behavioral data points. Mapped user trust journeys using empathy maps, behavioral heatmaps, and trust–effort analysis to uncover key friction points.

Proposed in-platform fact-checking and citation features to help users verify claims seamlessly and foster a more informed viewing culture.

Mar 2024

— May 2024

Coca Cola X SCADpro

Collaborated with The Coca-Cola Company to reimagine the Sam’s Club Café experience, covering research, user journeys, service blueprinting, prototyping, and wayfinding. Designed frontstage and backstage workflows to improve customer flow and operational efficiency, integrating digital and spatial touchpoints for a seamless café experience. (Details under NDA.)

Nov 2019 — Nov 2021

Freelance Illustrator/Designer

Collaborated with clients to research, design, and create custom illustrations for album covers, tattoos, podcast artwork, and graphic tees

2020 — Forever

Painter

Occasional painter with artworks exhibited in galleries and sold to private collectors.

Exhibitions

May 2023

521artlounge, Gallery Show, Savannah

Wasteland Gallery Exhibition

Awards and Certificates

Indigo Award

2025

Savannah Ghost Pirates (website redesign)

  • Gold Winner in Interactive Design
  • Silver Winner in Branding for Graphic Design
  • Silver Winner in Website Design
  • Silver Winner in Branding for Sports
  • Bronze Winner in UX, Interface & Navigation
  • Bronze Winner in Digital Design for Graphic Design
  • Bronze Winner in Branding for Social Change
  • Bronze Winner in Digital Design for Social Change

Indigo Award

2025

Exalt XLR8 (student project)

  • Silver Winner in Apps
  • Silver Winner in Product or Gadget Design
  • Silver Winner in Virtual Reality (VR) Design
  • Bronze Winner in UX, Interface & Navigation
  • Bronze Winner in Mobile Interaction & Experience
  • Bronze Winner in Packaging Design for Graphic Design
  • Bronze Winner in Education for Social Change
  • Bronze Winner in Interactive Design

Google AI

July 2025

Google AI Essentials

  • Introduced to practical AI applications, prompt design, and responsible use of generative tools to boost creativity and efficiency.

SCAD

Nov 2023

Prototyping Experiences

  • Service Design 312 – Prototyping Experiences (with distinction): defined, developed, and tested low-, mid-, and high-fidelity service prototypes across on- and off-stage touchpoints.

Lextant

June 2023

Certification in Design Research and Insight Translation

  • Certified in applying six core UX principles—relevant, aspirational, holistic, rigorous, actionable, and visual—to craft meaningful experiences.

Stukent

May 2023

Marketing Principle Simternship

  • End-to-end marketing experience—including market research, pricing strategy, distribution setup, brand positioning, promotion planning, and sales-data analysis.

Education

2022 — 2025

Savannah College of Art and Design

  • B.F.A Service Design
  • Minor in User Experience.

2019 — 2022

Green River College

  • Associate of Art Degree

2016 — 2019

Mardi Yuana High School

  • Ilmu Pendidikan Social (Social Sciences)

Piere Pavel Pandean

UX and Service Designer

me

Experience

June 2025

— August 2025

SCAD X Youtube

ne

Led a UX study on how users verify information and assess credibility on YouTube. Managed a cross-functional team through research, usability testing, and synthesis of over 250 behavioral data points. Mapped user trust journeys using empathy maps, behavioral heatmaps, and trust–effort analysis to uncover key friction points.

Proposed in-platform fact-checking and citation features to help users verify claims seamlessly and foster a more informed viewing culture.

Mar 2024

— May 2024

Coca Cola X SCADpro

ne

Collaborated with The Coca-Cola Company to reimagine the Sam’s Club Café experience, covering research, user journeys, service blueprinting, prototyping, and wayfinding. Designed frontstage and backstage workflows to improve customer flow and operational efficiency, integrating digital and spatial touchpoints for a seamless café experience. (Details under NDA.)

Nov 2019 — Nov 2021

Freelance Illustrator/Designer

ne

Collaborated with clients to research, design, and create custom illustrations for album covers, tattoos, podcast artwork, and graphic tees

2020 — Forever

Painter

ne

Occasional painter with artworks exhibited in galleries and sold to private collectors.

Exhibitions

May 2023

521artlounge, Gallery Show, Savannah

ne

Wasteland Gallery Exhibition

Awards and Certificates

Indigo Award

2025

Savannah Ghost Pirates (website redesign)

ne
  • Gold Winner in Interactive Design
  • Silver Winner in Branding for Graphic Design
  • Silver Winner in Website Design
  • Silver Winner in Branding for Sports
  • Bronze Winner in UX, Interface & Navigation
  • Bronze Winner in Digital Design for Graphic Design
  • Bronze Winner in Branding for Social Change
  • Bronze Winner in Digital Design for Social Change

Indigo Award

2025

Exalt XLR8 (student project)

ne
  • Silver Winner in Apps
  • Silver Winner in Product or Gadget Design
  • Silver Winner in Virtual Reality (VR) Design
  • Bronze Winner in UX, Interface & Navigation
  • Bronze Winner in Mobile Interaction & Experience
  • Bronze Winner in Packaging Design for Graphic Design
  • Bronze Winner in Education for Social Change
  • Bronze Winner in Interactive Design

Google AI

July 2025

Google AI Essentials

ne
  • Introduced to practical AI applications, prompt design, and responsible use of generative tools to boost creativity and efficiency.

SCAD

Nov 2023

Prototyping Experiences

ne
  • Service Design 312 – Prototyping Experiences (with distinction): defined, developed, and tested low-, mid-, and high-fidelity service prototypes across on- and off-stage touchpoints.

Lextant

June 2023

Certification in Design Research and Insight Translation

ne
  • Certified in applying six core UX principles—relevant, aspirational, holistic, rigorous, actionable, and visual—to craft meaningful experiences.

Stukent

May 2023

Marketing Principle Simternship

ne
  • End-to-end marketing experience—including market research, pricing strategy, distribution setup, brand positioning, promotion planning, and sales-data analysis.

Education

2022 — 2025

Savannah College of Art and Design

  • B.F.A Service Design
  • Minor in User Experience.

2019 — 2022

Green River College

  • Associate of Art Degree

2016 — 2019

Mardi Yuana High School

  • Ilmu Pendidikan Social (Social Sciences)