Piere Pavel Pandean

UX and Service Designer

me

Experience

Youtube (Project)

June 2025

— August 2025

Youtube (Project) | UX Designer

Led a UX study on how users verify information and assess credibility on YouTube. Analyzed 250+ data points on YouTube credibility, identifying a 1.8/7 trust rating for self-sourced controversial content. conducted 6 usability sessions via behavioral heatmaps and empathy mapping to design UI overlays that reduce verification friction and encourage active critical thinking.

Aug 2024

— Oct 2024

Forsyth Farmers Market (Project) | Service Designer & UI Designer

Improved Customer Effort Score (CES) by 36% and projected awareness from 10% to 50–85% by redesigning information architecture to bridge community information gaps. Captured 247 customer interactions and 20 digital scans during live prototyping, leveraging 45+ survey responses to identify and resolve systemic communication barriers.

Mar 2024

— May 2024

Coca Cola | Service Designer (Contract)

Synthesized 300+ data points from 176 surveys and 12 stakeholder interviews to establish 5 strategic insights for a reimagined Sam’s Club Café experience. Leveraged service blueprints, journey maps, and user flows to design integrated digital-spatial touchpoints that aligned cross-functional stakeholders around a unified design strategy.

Awards and Certificates

Indigo Award

2025

Savannah Ghost Pirates (Website Redesign)

  • Gold Winner in Interactive Design
  • Silver Winner in Branding for Graphic Design
  • Silver Winner in Website Design
  • Silver Winner in Branding for Sports
  • Bronze Winner in UX, Interface & Navigation
  • Bronze Winner in Digital Design for Graphic Design
  • Bronze Winner in Branding for Social Change
  • Bronze Winner in Digital Design for Social Change

Indigo Award

2025

Exalt XLR8 (Project)

  • Silver Winner in Apps
  • Silver Winner in Product or Gadget Design
  • Silver Winner in Virtual Reality (VR) Design
  • Bronze Winner in UX, Interface & Navigation
  • Bronze Winner in Mobile Interaction & Experience
  • Bronze Winner in Packaging Design for Graphic Design
  • Bronze Winner in Education for Social Change
  • Bronze Winner in Interactive Design

Google AI

July 2025

Google AI Essentials

  • Introduced to practical AI applications, prompt design, and responsible use of generative tools to boost creativity and efficiency.

SCAD

Nov 2023

Prototyping Experiences

  • Service Design 312 – Prototyping Experiences (with distinction): defined, developed, and tested low-, mid-, and high-fidelity service prototypes across on- and off-stage touchpoints.

Lextant

June 2023

Certification in Design Research and Insight Translation

  • Certified in applying six core UX principles—relevant, aspirational, holistic, rigorous, actionable, and visual—to craft meaningful experiences.

Stukent

May 2023

Marketing Principle Simternship

  • End-to-end marketing experience—including market research, pricing strategy, distribution setup, brand positioning, promotion planning, and sales-data analysis.

Education

2022 — 2025

Savannah College of Art and Design

  • B.F.A Service Design
  • Minor in User Experience.

2019 — 2022

Green River College

  • Associate of Art Degree

Skills

Focus Area

System Thinking, UI Design, Prototyping, Rhino 3D, Product Design, Interaction Design, Blueprinting, UX Research, Testing Methodologies.

Design

Figma, Framer, Adobe Creative Suite, Rhino 3D, Notion, KeyShot, Generative AI.

 

Piere Pavel Pandean

UX and Service Designer

me

Experience

June 2025

— August 2025

Youtube (Project) | UX Designer

ne

Led a UX study on how users verify information and assess credibility on YouTube. Analyzed 250+ data points on YouTube credibility, identifying a 1.8/7 trust rating for self-sourced controversial content. conducted 6 usability sessions via behavioral heatmaps and empathy mapping to design UI overlays that reduce verification friction and encourage active critical thinking.

Aug 2024

— Oct 2024

Forsyth Farmers Market (Project) | Service Designer & UI Designer

ne

Improved Customer Effort Score (CES) by 36% and projected awareness from 10% to 50–85% by redesigning information architecture to bridge community information gaps. Captured 247 customer interactions and 20 digital scans during live prototyping, leveraging 45+ survey responses to identify and resolve systemic communication barriers.

Mar 2024

— May 2024

Coca Cola | Service Designer (Contract)

ne

Synthesized 300+ data points from 176 surveys and 12 stakeholder interviews to establish 5 strategic insights for a reimagined Sam’s Club Café experience. Leveraged service blueprints, journey maps, and user flows to design integrated digital-spatial touchpoints that aligned cross-functional stakeholders around a unified design strategy.

Awards and Certificates

Indigo Award

2025

Savannah Ghost Pirates (Website Redesign)

ne
  • Gold Winner in Interactive Design
  • Silver Winner in Branding for Graphic Design
  • Silver Winner in Website Design
  • Silver Winner in Branding for Sports
  • Bronze Winner in UX, Interface & Navigation
  • Bronze Winner in Digital Design for Graphic Design
  • Bronze Winner in Branding for Social Change
  • Bronze Winner in Digital Design for Social Change

Indigo Award

2025

Exalt XLR8 (Project)

ne
  • Silver Winner in Apps
  • Silver Winner in Product or Gadget Design
  • Silver Winner in Virtual Reality (VR) Design
  • Bronze Winner in UX, Interface & Navigation
  • Bronze Winner in Mobile Interaction & Experience
  • Bronze Winner in Packaging Design for Graphic Design
  • Bronze Winner in Education for Social Change
  • Bronze Winner in Interactive Design

Google AI

July 2025

Google AI Essentials

ne
  • Introduced to practical AI applications, prompt design, and responsible use of generative tools to boost creativity and efficiency.

SCAD

Nov 2023

Prototyping Experiences

ne
  • Service Design 312 – Prototyping Experiences (with distinction): defined, developed, and tested low-, mid-, and high-fidelity service prototypes across on- and off-stage touchpoints.

Lextant

June 2023

Certification in Design Research and Insight Translation

ne
  • Certified in applying six core UX principles—relevant, aspirational, holistic, rigorous, actionable, and visual—to craft meaningful experiences.

Stukent

May 2023

Marketing Principle Simternship

ne
  • End-to-end marketing experience—including market research, pricing strategy, distribution setup, brand positioning, promotion planning, and sales-data analysis.

Education

2022 — 2025

Savannah College of Art and Design

  • B.F.A Service Design
  • Minor in User Experience.

2019 — 2022

Green River College

  • Associate of Art Degree

Skills

Focus Area

System Thinking, UI Design, Prototyping, Rhino 3D, Product Design, Interaction Design, Blueprinting, UX Research, Testing Methodologies.

Design

Figma, Framer, Adobe Creative Suite, Rhino 3D, Notion, KeyShot, Generative AI.